SST Direct
Service Coordinator
JC - Baltimore, MD - Full Time
Seeking a Service Coordinator for a direct hire opportunity with our client in Baltimore, MD.
This position offers full benefits including PTO, Medical, Dental and 401k with a company match!
Salary is between $50,000 - $70,000 per year (based on experience)
Responsibilities:
- Serve as the first point of contact for all service inquiries.
- Provide timely updates, completion photos, and follow-up communication.
- Confirm appointments and ensure every customer receives a same-day response.
- Prepare and send accurate invoices with supporting documentation.
- Review timesheets and job tickets for accuracy.
- Track all service work in our systems (Dataforma, Spectrum, CRM).
- Identify and forward new sales opportunities to estimators.
- Work closely with the Service Manager and field teams to align schedules.
- Prepare and review work orders daily to ensure readiness for the next day.
- Participate in daily scheduling meetings and update job tracking tools.
Qualifications:
- 3+ years of experience in administrative, scheduling, or customer service roles preferred.
- Experience in the construction or roofing industry is preferred.
- Excellent organization and time-management skills.
- Clear, professional communication—both written and verbal.
- Ability to learn and navigate software platforms (Salesforce, Service Titan, Microsoft Office, etc.).
- Bilingual (English/Spanish) strongly preferred.
If you are interested in learning more about this role, please submit your resume for immediate consideration!
INDH
