Customer Service Representative

Seeking a Customer Service Representative / Office Administrator for a direct hire opportunity with our client in North Royalton, OH.

This position offers full benefits including PTO, Medical, Dental and Vision!

Pay is between $23 - $26 per hour (based on experience)

Responsibilities:

• Answer incoming phone calls and provide exceptional customer service to clients and technicians.
• Schedule and coordinate service calls efficiently to ensure timely response and customer satisfaction.
• Maintain accurate records of service requests, work orders, and schedules.
• Support daily office operations, including filing, data entry, and document management.
• Communicate with field staff and management to ensure jobs are completed on time and to company standards.
• Assist with billing, invoicing, and other administrative tasks as needed.
• Utilize CRM systems to manage customer information and job tracking.

Qualifications:

• 3+ years of administrative, receptionist, or customer service experience in an office environment.
• Previous experience scheduling service calls in a plumbing, HVAC, or construction industry is highly desirable.
• Proficient with Microsoft Office Suite and general office technology.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication abilities.
• Positive, team-oriented attitude and professional demeanor.
• Experience with ServiceTitan CRM or similar dispatching/scheduling software is a major plus.

If you are interested in learning more about this role, please submit your resume for immediate consideration!

INDH