Service Coordinator
Service Coordinator – Direct Hire Opportunity
Direct Hire with Superior Skilled Trades
Superior Skilled Trades is partnering with a reputable mechanical services contractor to hire a Service Coordinator for a direct hire opportunity. This role is ideal for someone who is highly organized, customer-focused, and thrives in a fast-paced service environment supporting field technicians and service leadership.
The Service Coordinator plays a critical role in day-to-day operations by managing service requests, coordinating schedules, supporting billing and documentation, and ensuring a smooth experience for both customers and technicians. This position works closely with the service team to keep operations running efficiently and professionally.
Key Responsibilities
Answer and respond to customer calls, emails, and service requests in a professional and timely manner
Schedule and dispatch technicians for service calls, repairs, and follow-up work
Manage service work orders through the ERP system to ensure accurate documentation and timely billing
Track parts and materials to help schedule technicians promptly once items are received
Review technician time, job completion, and daily reports to support payroll and invoicing
Assist with basic accounts receivable and payable tasks, including follow-ups as needed
Maintain accurate customer, job, and service records in ERP and CRM systems
Prepare service quotes and support the transition from sales to service
Identify opportunities to improve processes and efficiency
Participate in ongoing training and support continuous improvement initiatives
Requirements
3+ years of experience in a service coordination, dispatch, or administrative support role
Prior experience in HVAC, mechanical, controls, or electrical service environments preferred
Strong organizational and time-management skills with the ability to handle multiple priorities
Clear, professional written and verbal communication skills
Proficiency with Microsoft Office; ERP/CRM experience required (COINS experience a plus)
Detail-oriented with strong problem-solving skills
Dependable, team-oriented mindset with a strong sense of ownership and follow-through
Positive, customer-focused attitude with a willingness to learn and adapt
Compensation & Benefits
Competitive salary with performance incentives
Medical, dental, and vision insurance
Company-paid life insurance and long-term disability
401(k) with company match
Paid time off and paid holidays
Why This Opportunity
This is a direct hire role with a stable and growing organization that values teamwork, accountability, and continuous improvement. The company offers a supportive environment where employees are encouraged to grow, contribute, and build long-term careers.
INDH